Goss International enhances UK-based Lifetime Support resources
  • New structure allows more integrated parts, service, training and enhancement programs
  • Dedicated engineering resources assigned for enhancements and reconfigurations

May 22nd, 2009 - In a move to better address the requirements of printers and publishers in challenging times, Goss International has restructured its UK based aftermarket services team. Through simplified procedures and co-ordinated project management, this Goss Lifetime Support team will better exploit vast experience in service, parts delivery and press enhancements to benefit its customer base and support the longevity and productivity of presses installed.

Ian Buckley, the operations director for the Preston Facility, now also has overall responsibility for the Goss Lifetime Support program in the UK, including parts, service, training and enhancements. "We have an extensively trained workforce with comprehensive experience across all aspects of press systems, but in the past, this specialized knowledge was often segregated according to specific roles or tasks," Buckley explains. "We have now further opened up the lines of dialogue and provided a greater opportunity to cross-communicate for better overall intelligence. In this way, we are complementing the office-based functions with in-the-field skills to ensure customers can benefit from a practical, hands-on perspective and continuity throughout the lifespan of their investment."

The Goss Lifetime Support team based at the Preston site is supported by an extensive network of specialist agents and also provides parts, service, training and enhancements for some Goss equipment throughout Europe, the Middle East and Africa.

Under the new structure, service managers Peter Banks and David Tootle will maintain responsibility for relationships with commercial and newspaper customers respectively. Installation and Service departments will be combined to provide a wider range of experience from a larger pool of resources with expertise in print consultancy, waste reduction programmes, press surveys, enhancements, project management and maintenance contracts. Going forward, the Preston facility will also benefit from dedicated design engineering resources focused exclusively on press enhancements and reconfigurations.

Parts supply and procurement will now be the responsibility of David Russell. "This move reinforces the benefits of sourcing from the original manufacturer, as no other supplier holds as many original drawings as we do. Goss International can fully support nearly every Goss press in the world with parts matching the original specifications. And we will provide full warranty on those parts."

Ian Buckley concludes, "Our changes are aimed at optimising the skills and experience of Goss International personnel and making this expertise readily available to customers. Having led Goss press installations worldwide for many years, I realise how much customers rely on our support day-to-day. When business is tough, it is even more important to enhance the way we work. We look forward to working closely with our customers and making an even greater contribution to their long-term success."

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